Privacy Policy

What we collect

We may collect information about you during customer account creation and order processing.  Normally this would mean things such as name, address, email, phone number etc.  We may also collect information about your web session via cookies - this normally would include customer ids (if logged in), products recently looked at, search terms etc.

What do you we use your information for?

We use information collected from our website:

To process orders - we use information provided during orders to enable us to successfully process your order.  Normally this includes order shipping, creation of customer accounts, support by email or phone, and payment.  

To improve our products and services or website experience - we may use collected information such as address to improve our products and services or website experience.

To notify you of contests or promotions - if you provide us with an email address we may occasionally use this to contact you regarding contests and/or promotions.  This is rare however and normally our homepage would be the place for this.

How do we protect your data?

We are committed to ensuring the security of your data and we use a variety of methods to ensure that it is kept secure and undisclosed - this includes things such as TLS (formerly SSL) for our checkout process and password encryption.

How we use cookies

Cookies are normally used to enable you to stay logged in if you have a customer account.  They may also be used to monitor information about your session such as pages visited or search terms to improve our website.  You can decline the use of cookies on our website by changing the setting in your web browser.  

Do we disclose any information to third parties?

We will never disclose (sell, trade or otherwise) your information to third parties.  The one exception is during the checkout process your payment information may be passed to our payment processor so that your credit card payment can be securely processed.  

External links

While browsing our website you may find links to external websites, normally for things such as product specifications or just general interest.  Please note that external websites may have different privacy policies to ours and it's always best to check the policy of the website you are visiting if you want about what information is being collected.

Changes to our privacy policy

We may change/update our privacy policy in the future.  Any changes made will be reflected in this document.  

Contact Us

If you would like to contact us for more information on our privacy policy or about what data we may hold about you personally please do not hesitate to contact us by:

Email: info@ebikes.ca

Phone: 604-569-0902

Address: 

Grin Technologies (ebikes.ca)

205 - 950 Powell Street

Vancouver, BC, V6A 1H9

Canada