We know it may have been frustrating for customers trying to order complete ebike systems from us over the past few months. Things are available then suddenly sold out, and there might be the right motor but no controller, or the right controller but no suitable battery, can't these guys just get it right and keep things in stock? Well, the answer is yes and no. With some items like battery packs it can often take up to 6 months from when we place an order to when it is received and fully tested, and it is hard to know just where things will stand so far in the future with all the recent advances in battery chemistries and the volatile pricing of raw materials. We will do our best with dependable standby's like the venerable NiCad batteries to keep them in stock from now on, though newer stuff like the lithium iron phosphates packs may come and go on a case by case basis until the technology is sound.

However, for other items like the Crystalyte motors and controllers, we have reached a point where if we sold any more we would not be able to offer the same level of support and troubleshooting service to our customers that we are committed to providing. Rather than getting stretched thin, we are only ordering as many of these parts per month as we are comfortable selling. The troubleshooting section of our website was recently updated to include a list of all the more common problems we've encountered with the Crystalyte product line, and it should help explain why we aren't planning to increase our volume even though the demand for these is quite strong.