Canadian
Contact Grin
Location
1290 Odlum Drive
Vancouver, BC, Canada
V5L 3L9
Come visit during store hours! If you prefer, feel free to place and pay for the order online first. We will notify you when it is ready for pickup.
Email is our preferred mode of communication, as it provides a nice written record of all correspondence, allows us to send direct links to relevant articles and videos for further study, and allows multiple staff to pick up the same thread when necessary.
Please provide us details about your inquiry or project and we'll be happy to walk through it with you. We're also happy to hear from you if you're looking to upgrade or convert a factory ebike or a setup built around 3rd party components — it's something people ask us about all the time, and we'll gladly talk through what might be possible. If you're considering upgrades or modifications to a factory ebike you own rather than a conversion from scratch, have a look at this video series first to judge if it's in your wheelhouse.
For any technical or support issues, try to include your order number, screenshots, system setup, and any other details that will help our Technical Support team resolve it more easily. To ensure efficiency and accurate resolution, please avoid sending multiple emails one after another for the same enquiry. It's best if you can outline everything in one longer message.
[email protected] (orders, order status, shipping, and payments)
[email protected] (technical questions or troubleshooting issues)
Phone
We're always happy to hear from you, and our phone line is a great way to reach us — especially for sales questions like placing an order, checking on stock, or figuring out which components are right for your project. For in-depth technical support and troubleshooting, email still tends to work best, since it lets us send you relevant links and articles and lets multiple staff follow the same thread. Our technical staff are not generally available by phone but they will routinely scan emails both during and after work hours.
For more detailed technical questions, we might suggest following up by email so we can give you a thorough, accurate answer with the right links and references.
1-(604)-569-0902, Tue-Thurs 12pm-6pm, Fri 12pm-5pm.
Mailings:
Please do not mail any item to our address at 1290 Odlum Drive without first requesting an RMA number from us. We can receive dozens of packages in a day, without an RMA it's likely to get lost in the shuffle.
Some Common Contact Questions
Of the many hundreds and hundreds of emails that we get a week, there are usually several dozen from people trying to reach us for one of the following reasons below. As a way of just saving some time, we've written out our general policy on these fronts which you should digest first.
Cross Promotions
Sometimes people want to do link exchanges to increase traffic to respective websites, do a promo video on one of our products in exchange for a stake in the sales revenue, etc. While we understand that this is increasingly the way people drum up business and viewership these days, it's not an activity that we engage in at all, and it goes against the philosophy of our operation. This is why you almost never see Grin or Grin products in any kind of "top 10" list on a website, but you see us routinely referenced as a top supplier in actual forums of actual ebike users.
Embedded articles
We are also regularly asked by people if they can have their own ebike related article inserted on our blog page and such. If you are like us and have an interest in writing new and accurate ebike content to share freely with the masses then that is great! You can post it on your website or on the various other platforms as you see fit, but ebikes.ca isn't one of them. Our domain is exclusively for our use and our own content.
Sponsorships
We're frequently asked by student groups and people launching on EV-trips for us to sponsor their project or trip by donating merchandise in exchange for logo placement and such. To be clear, we are not interested in having our logo featured or the potential 'marketing value' of a transactional sponsorship of that kind. What we do care about is seeing individuals and groups with a pure heart pursue innovative and original EV projects, and when we think something is justifiably awesome then we will very often step up to help. Sometimes that is with free products, sometimes with discounted products, and in almost all cases we'll give free but invaluable tech advice when we think it's needed.
Great Idea!
We are also contacted quite often by individuals who think they have a great idea related to ebikes / PEV's and want to pitch it to us to develop. This field is still plenty ripe for many more innovations, but we can tell you as well that it is exceedingly rare for us to see an idea pitched this way that we haven't come across or thought about ourselves in the almost 20 years we've been working in this space. We'll be happy to give our 2 cents about any suggestion if you are looking for honest feedback, but if you insist that your great idea can only be discussed after signing an NDA, we'll take a hard pass.
Business Consultation
We're also approached by business owners who recognize our expertise and experience with the entirety of low power EV systems, and want to know if we can create a custom products for them. In general we have our hands totally full with our own internal development efforts and don't have the capacity to tackle more than that. However, if one of our products is almost a perfect fit and just requires some straightforward customization to work in your application, then there may be possibilities.